Shipping policy

Thank you for shopping with Noka. This Shipping Policy outlines how orders are processed, shipped, and handled once in transit.

By placing an order with Noka, you agree to the terms below.

Processing Time

All orders are processed immediately after receiving your order confirmation email. You will receive a shipment notification once your order has shipped.

Orders are not shipped or delivered on holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 2-4 business days

  • We do not ship internationally 

Delivery timeframes are estimates only and are not guaranteed once the package has been transferred to the carrier.

Shipment Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Important: Tracking information provided by the carrier is considered the official record of delivery status.

Address Accuracy & Customer Responsibility

Customers are responsible for entering a complete and accurate shipping address at checkout.

Noka is not responsible for orders shipped to addresses entered incorrectly by the customer.

If you notice an error in your address, contact hello@nokaorganics.com immediately. Address changes cannot be guaranteed once an order has entered processing.

Delivered, Lost, or Stolen Packages

Once a package is marked “Delivered” by the carrier to the address provided at checkout, responsibility for the shipment transfers to the customer.

Noka is not responsible for lost or stolen packages after confirmed delivery.

If your tracking shows delivered but you cannot locate the package, we recommend:

  • checking with household members or neighbors

  • checking around your delivery location

  • contacting the carrier to open a trace

While we are not liable for carrier-confirmed deliveries, customer satisfaction is important to us. Please contact hello@nokaorganics.com, and we will review your case and assist at our discretion where possible.

Fraud Prevention & Order Verification

Noka actively monitors orders for fraud risk and reserves the right to:

  • cancel flagged orders

  • hold orders for review

  • request additional verification

  • refuse service where fraud is suspected

Orders identified as high risk may be delayed or canceled without notice.

Unauthorized or Fraudulent Purchases

Noka is not responsible for unauthorized purchases made using stolen payment credentials.

If you believe your payment method was used fraudulently:

  1. Contact your card issuer immediately

  2. Notify us at hello@nokaorganics.com

We will cooperate in good faith with legitimate investigations; however, we cannot guarantee reimbursement outside of our standard policies.

Damaged Shipments

Noka is not liable for damage or loss occurring during transit.

If your order arrives damaged:

  1. Retain all packaging

  2. Photograph the damage

  3. Contact the carrier to file a claim

You may also contact hello@nokaorganics.com and we will assist where possible.

International Shipping

Noka does not ship internationally. 

Contact Us

If you have any questions about this Shipping Policy:

Email: hello@nokaorganics.com
Business Name: Noka