Help & FAQs

Got questions? We've got answers. Don't see what
you are looking for? Drop us a line

Help & FAQs

Got questions? We've got answers. Don't see what you are looking for? Drop us a line

When should I eat NOKA?

Anytime! NOKA Superfood Smoothies and Nut Butter Smoothies are a lighter and more refreshing alternative to a nutrition bar with all of the same use cases. NOKA is great as breakfast out the door, a healthy snack a work, pre/post workout, on the trail (running, hiking, biking), etc. 

Is NOKA safe for kids?

Absolutely! Throw them in your kid's bag or lunchbox as a healthy, no-mess snack. Please note that NOKA Nut Butter Smoothies contain peanuts. 

What's so great about pouches?

The pouch keeps the ingredients inside fresh without artificial preservatives or refrigeration. It also lets us retain the natural refreshing quality of the fruits and veggies. 

Why all the fuss about superfoods?

We included superfoods because of their incredibly high nutritional profiles and the extensive body of research that supports the superior health benefits of eating real foods found in nature versus supplements. We also love the stories behind our superfoods like Maqui Berry, which has been harvested by the Mapuche Indians in Patagonia for thousands of years and is credited with giving their warriors extraordinary strength and stamina.

What are the benefits of Brown Rice Protein?

Our Superfood Smoothies have 5g of organic brown rice protein and our Nut Butter Smoothies have 8g of organic brown rice protein -- a great plant based source of protein. Clinical trials show that brown rice protein is as effective as whey protein at building muscles, decreasing fat mass and aiding recovery. Our brown rice protein is organic and non-GMO. 

What are the benefits of flax seed?

Flax seed is an excellent source of fiber and Omega-3 essential fatty acids that your body does not naturally produce and relies on you to get from food. Omega-3’s are crucial for brain function and they have a plethora of other health benefits such as lowering the risk of chronic diseases and promoting the healthy development of infants during and after pregnancy.

What is NOKA's shelf life?

NOKA Superfood Smoothies have an 18-month shelf life from the date of production. NOKA Nut Butter Smoothies have a 12-month shelf life. The benefit of the pouch packaging!

Does NOKA need to be refrigerated?

Nope! Our product is heat pasteurized and packaged to be shelf stable. While NOKA can be stored and consumed at room temp, they’re also great chilled! But once opened please refrigerate and consume within 24 hours.

Is NOKA organic & non-GMO?

Absolutely! All NOKA Superfood Smoothies and Nut Butter Smoothies are USDA Organic and Non-GMO Project Verified. 

Is NOKA gluten free?


Is NOKA vegan?


Does NOKA contain nuts?

Our Nut Butter Smoothies contain peanut butter. Our Mango Coconut Superfood Smoothie contains coconut. 

FAQs for Route Package Protection Customers

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here

How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.

In both cases, the Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?
Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.


Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.

If your order has not arrived, please file a claim with Route, File here.

What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here. File here

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here File here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here

What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here:

Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.